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Request a personalised proposal. Our commercial team will respond within 24 to 48 hours.

Buyer FAQ

Frequently asked questions from importers

What is the minimum order quantity?

It depends on the product and the format. We work from a single mixed pallet up to full refrigerated containers, and we confirm the minimum quantity for each reference in the quotation.

Which Incoterms do you work with?

EXW, FCA, FOB, CIF and DAP. We coordinate road and sea transport, refrigerated and frozen containers and the export documentation for each delivery term.

Which documents accompany a shipment?

Commercial invoice, packing list, official veterinary or health certificate, certificate of origin and, where applicable, halal certification and product traceability records. Documents are prepared according to the requirements of the destination country.

Do you offer private label or custom formats?

Yes. Depending on the producer, we develop private-label products, multilingual labelling and specific cuts, weights and pack sizes for a given buyer, market or price point.

Which countries do you export to?

Europe (France, Belgium, Germany, the Netherlands, Portugal, Italy), Africa (Morocco, Algeria, Senegal, Ivory Coast), the Middle East (UAE, Qatar, Saudi Arabia, Oman) and Asia (South Korea, Japan, Singapore, Hong Kong). Other markets are studied case by case.

How are chilled products shipped?

Under an unbroken cold chain: refrigerated trucks for European destinations and refrigerated or frozen containers for sea freight, with temperature control and documentation managed from the producer to the port or warehouse of destination.

Do you have halal products?

Our poultry range (turkey and chicken breast, turkey ham, turkey chorizo and salchichón, chicken mortadella) can be supplied with halal certification from the producer on request. Pork products are supplied only to markets where they are permitted.

How quickly do you answer a quote request?

Our commercial team replies within 24 to 48 hours with availability, formats, minimum quantities and indicative prices for the requested delivery term.

Can I receive samples?

Samples can be arranged for professional buyers once the products, formats and destination market have been defined. Shipping conditions for samples are agreed case by case.